Access and Manage Your Account Online

If your shares are held at Computershare, you can access and manage your account 24 hours a day, seven days a week at

The services available online for non-business entity accounts include:

  • Viewing your account details, account balances, and transactions history
  • Changing your address
  • Certifying your tax identification number
  • Selling shares
  • Signing up for direct deposit of your dividend payments
  • Retrieving duplicate tax forms
  • Enrolling in online delivery of proxy or other shareholder related material
  • Viewing instructions on transferring shares
  • Downloading applicable forms
  • Accessing stock quotes and price history

To register online go to and click “Create Login”. The ticker symbol will be “NYSE: VOYA”.

Contacting Computershare


Call 877.373.6374. Computershare’s interactive voice response system provides many of the same services available on their Internet site and is accessible toll free 24 hours a day, seven days a week. You also may contact a customer service representative during business hours from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.

Standard mail

PO Box 43078
Providence, RI 02940-3078

Overnight mail

250 Royall St.
Canton, MA 02021

Online inquiry\contactus