Five Strategic Objectives:

  1. Own the workplace and institutional customers

  2. Deliver superior outcome for our customers

  3. Be a trusted partner to customers, employees, and community

  4. Continue to build on our reputation for Doing the Right Thing

  5. Cultivate individual customer relationships to endure beyond the workplace

Priorities to Execute on the Strategic Objectives:


  • Become closer to our customers and enhance their experiences by strengthening our enterprise core competencies — including digital, analytics, customer knowledge, strategic partnerships and thought leadership — through Connect2 and other initiatives.


  • Offer differentiated solutions to meet evolving customer needs (e.g., People With Special Needs, Financial Wellness, etc.).


  • Grow Voya’s business in our existing markets by delivering value to our current and new distribution partners.
  • Expand to selected new markets.

Operational Effectiveness

  • Remove complexity and increase efficiency to bring us closer to our customers and ensure we grow and win (through Simplicity, IT Simplification, etc.).
  • Prudently manage risk.


  • Execute our Return on Equity expansion plan.
  • Protect regulatory capital and generate planned excess capital.
  • Generate sales at or above targeted return hurdles.

One Voya and Continuous Improvement Culture

More About Voya

Contact Investor Relations

Michael Katz
Senior Vice President, Head of Investor Relations and Enterprise FP&A
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