Four Strategic Objectives:

  1. Become more customer-centric;

  2. Support the workplace and advisors as the foundation of financial security;

  3. Offer engaging customer experiences; and

  4. Drive positive customer outcomes.

Priorities to Execute on the Strategic Objectives:

Customers

  • Become closer to our customers and enhance their experiences by strengthening our enterprise core competencies — including digital, analytics, customer knowledge, strategic partnerships and thought leadership — through Connect2 and other initiatives.

Solutions

  • Offer differentiated solutions to meet evolving customer needs (e.g., People With Special Needs, Financial Wellness, etc.).

Distribution

  • Grow Voya’s business in our existing markets by delivering value to our current and new distribution partners.
  • Expand to selected new markets.

Operational Effectiveness

  • Remove complexity and increase efficiency to bring us closer to our customers and ensure we grow and win (through Simplicity, IT Simplification, etc.).
  • Prudently manage risk.

Financial

  • Execute our Return on Equity expansion plan.
  • Protect regulatory capital and generate planned excess capital.
  • Generate sales at or above targeted return hurdles.

One Voya and Continuous Improvement Culture

More About Voya

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Darin Arita
Senior Vice President, Investor Relations
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